DOG SIZING CHART
What size should I buy?
Take a look at our Size Chart above for help choosing the perfect size for your pet.
Can I wash my pet clothing?
Lulu & Tash clothing can all be cleaned so you and your pet can always look crisp and sharp. Please see the following instructions:
Hand Wash or Dry Clean/NO TUMBLE DRYING:
- Cooper Trench Overcoat
- Bentley Cape Coat
- Bella Cashmere Sweater
- Lucho Plaid Trench Coat
- Willow City Jacket
- Bailey Mohair Sweater
Machine or Handwash / NO TUMBLE DRYING:
- Frankie Bomber Jacket
- Otto Quilted Vest
- Max Hooded Raincoat.
Do you make custom size clothing?
Yes, additional charges apply for custom sized clothing as well as some extra time for delivery. For further inquiries please contact Luluandtash@gmail.com with Custom Clothing Request in the Subject Line.
We gently suggest you measure your pet carefully as we do not accept returns on custom merchandise. We are more than happy to ensure you and your pet are delighted with your custom clothing, so please contact us if you have any questions.
How do I get a refund?
We aim for 100% satisfaction but please note we do NOT offer any refunds unless the issues are reported to us within 24 hours of receipt and the return has been approved and accepted. Due to the boutique craftmanship of our products there are no exceptions.
If the error is on our end, we will gladly refund shipping. However on exchanges there is a minimum $10 charge for shipping and handling.
Please contact Lulu&Tash if you have an exchange request to firstname.lastname@example.org.
DAMAGED AND/OR DEFECTIVE ITEMS/SIZE EXCHANGES
Items that we replace include:
- Items damaged in transit
- Defective items.
- Free size exchanges on regular priced merchandise.
Items that we do not replace include:
- Items damaged by your pet. The merchandise sold in our online store are not guaranteed to withstand your pets behavior.
- Custom/made-to order items. We gently suggest you measure your pets carefully a/o contact us at email@example.com if you have any questions.
- Orders that have had multiple returns already.
After approval of a return, send the item(s) to: 281 East Colorado Boulevard, Suite 321, Pasadena CA 91102
Do you have shipping for outside the US?
We are happy to accommodate stylish pets around the world. Please contact us directly at firstname.lastname@example.org.
Is all the clothing vegan?
Lulu and Tash dog collars, dog harnesses and all "leather" accessories are Vegan.
Is the clothing chew-proof?
Unfortunately our clothing is not chew-proof.
What kind of dogs fit Lulu and Tash clothing?
Any and all dogs can look fabulous in what Lulu and Tash has to offer. To look at sizing chart above). We also offer bespoke tailoring on certain styles. Please contact us directly at email@example.com for custom sized clothing.
Can I change or cancel my order?
Yes, please contact us within 4 hours of the order being placed. Once the order has been shipped, we can accept a return if the item is unused as long. Please see our Return Policy above.
How can I check my order status?
Please sign into your account to track your order.
Do you sell wholesale?
Yes, please send your wholesale inquiries to firstname.lastname@example.org with WHOLESALE in the subject line.
How long does it take to receive my order?
Shipments generally will take 2 – 5 business days depending on the service you select. Please know that during holiday rush seasons, that shipments may be delayed. Custom orders may take 2 – 6 weeks.
Still have questions, comments or suggestions? We'd love to hear from you. Contact us at email@example.com.